Effects of Financial Innovations on the Financial Performance of Commercial Banks in Kenya
James Kamau MuiruriDr. James Mark Ngari
Abstract
The commercial banking industry in Kenya has in the last ten years involved itself in financial innovations,
moving from the traditional banking to better meet the growing complex needs of their customer and
globalization challenges. Despite the recognized importance of financial innovation and an extensive descriptive
literature, there have been surprisingly few empirical studies. This situation has denied the banks the much
needed information regarding this important area of financial innovations sometimes leading to reverse causality
in the innovation-financial performance relationship. The study was guided by the following specific objectives;
establish whether credit cards affect the financial performance of commercial banks in Kenya; examine the effects
of mobile banking on the financial performance of commercial banks in Kenya; determine the influence of
internet banking in financial performance of banks in Kenya; determine the influence of agency banking on
profitability in financial performance of banks. The population of the study consisted of forty four commercial
banks that are currently operating in Kenya, The target population was Sixteen banks and at least four members
of the management team with representations in the following dimensions; locally incorporated banks, banks
incorporated elsewhere but operating in Kenya, banks in which the government has some shareholding and also
based on size. Thus sixty questionnaires were dispatched. Secondary data was collected from the bank’s for the
periods 2008-2012. Analyzed data was summarized and presented in the form of simple frequency tables of the
ratio counts and graphs. The study found that some banks in Kenya had adopted some financial innovations such
as credit cards, mobile, internet and agency banking. The financial innovations had great impact on the financial
performance of the banks.
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