International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

The Effect of Service Quality on Student Satisfaction: A Field Study for Health Services Administration Students
Naser Ibrahim Saif MD

Over the past decade and because of increasing pressure for institutions to respond to the labor market and prepare students for employment after graduation, many Jordanian universities have incorporated quality standards for higher education. This study examines the experiences of health administration colleges in the application of service quality standards and the effect of those standards on student satisfaction. A questionnaire was used for data collection. The questionnaire was distributed to 490 students in four colleges, and the Statistical Package for Social Sciences was used for data analysis. The study produced several findings, including that health administration colleges are applying quality service standards at medium levels and that applied quality service standards affect student satisfaction levels. This study makes a set of recommendations to health administration colleges to improve the implementation of quality standards, which will ensure continuous improvement and student satisfaction.

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