International Journal of Humanities and Social Science

ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

The Role of Supply Chain Leadership in Retail Institutions’ Performance: The Case of Nakumatt Holdings Limited, Kenya
Dennis Omondi, Gregory Namusonge

This paper is part of a study that sought to establish the important role supply chain leadership plays in retail institutions’ performance. The study was based on Nakumatt Holdings limited, a leading retail outlet in Kenya with a growing presence in larger East African region.Nakumatt has in place requisite process guidelines and technology to drive its agenda, giving the leadership sound basis for decision making. Even then, Study shows that cutting edge technology is just part of the ingredients to success. This study contributes to our knowledge on retail performanceby presenting the key roleleadership plays in driving successful retail investments through employing professional well trained personnel, relationship management, cost control, customer oriented serviceand adoption of proactive approach to industry challenges, engaging all personnel so that they may also receive equal appreciation of business requirement thus enabling participation in decision making albeit at different levels.

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