The Role of Training and Development to Improve Staff Performance : A Phenomenological Approach of Government Institutions in Jakarta
Pryo Handoko, Dini Amalia

Abstract
This research focuses on the main problems related to human resources in government agencies, namely how the implementation of training carried out in government agencies so far and how to improve the quality of human resources and career development. This study uses a qualitative method with a phenomenological approach. The data source in this study is primary data obtained from the answers of participants through interviews conducted by 9 staff in 3 government institutions with the aim of gathering information about their experiences in training and how their experiences in career development after going through training. In addition interviews were also conducted with 3 Heads of Human Resources Departments in 3 government institutions to explore how the policy related to training for employees is applied. Based on the results of the analysis, it is known that training and development is necessary to be conducted by the government institutions especially to improve staff performance.

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