An Empirical Assessment of Digital Library Service: Perspective of DeLone and McLean Information System Success Model
Hui Li Gao
Abstract
Digital book information services have gradually been valued and relied on. Users can use computers to obtain the required
information anytime, anywhere, greatly improving the convenience of reading and research. The purpose of this study is to
analyze the current use of Digital Library Service by domestic university students, and to explore the influencing factors
for the use of Digital Library Service by Chinese college students based on the theoretical framework of the DeLone and
McLean Information System Success Model. This study first explores the importance of Digital Library Service in the field of
university education and the implications and goals of the school administration system. Next, a questionnaire for this
research was prepared based on the Information System Success Model framework, and a questionnaire survey was conducted for
college students using Digital Library Service in China. Finally, the statistics and analysis of the recycling questionnaire
were conducted. The analysis results of this study found that information quality and service quality have a positive and
significant impact on satisfaction. In addition, information quality and service quality have an indirect influence on the
continued use of Digital Library Service through satisfaction. However, system quality did not have a significant impact on
the Digital Library Service. Based on the above conclusions, the researchers put forward suggestions for education
administrative agencies, school units and future researchers, with a view to providing references for education
administrators, university staff and related research.
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