Need Satisfaction and Net Educational Outcome through Educational Technology in Higher Education: A Modelling Approach
Dr. Rabab Alsaffar, Dr. Naser Ali, Dr. Faisal Almutairi

Abstract
This research has been undertaken to investigate the net educational outcome through the use of educational technologies as perceived by the students of higher education in Kuwait. The Jennex and Olfman'sModel of Technical Quality forms the theoretical basis of the research. The research adopts positivist paradigm of research with an empirical approach (n=226). Eight direct and six indirect hypotheses were tested to find the significance of relationship between the variables of study. The results indicated that system quality had a direct positive relationship with learner satisfaction, service quality had direct positive relationship with both intention to use and learner satisfaction, and learner satisfaction had a direct positive relationship with net educational outcome. It was also found that learner satisfaction had a positive mediating relationship between system quality and service quality, and net educational outcome. These results have led to the implications drawn to the decision makers of higher education in the form of suggestions to improve the effectiveness of educational technologies in higher education. The research could be of interest to both academicians and researchers in educational technologies.

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