Challenges of ITES Companies in India
Soni Agrawal, Kishor Goswami, Bani Chatterjee

Abstract
Information Technology Enabled Service companies in India are providing services to domestic as well as offshore clients because of the availability of low cost talented English speaking employees. The growth of outsourcing industry in India is impressive and companies are providing services in low-end as well as in high-end services. However, sustaining this impressive growth is not possible always as these companies are facing continuous challenges in terms of competition, global slowdown, scarcity of talent, attrition of employees, and many other HR and technology related issues. The present study investigates the challenges of the ITES companies in India. It discusses the problems, preventive measures and strategies followed by the ITES companies using case study methods.

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